These general sales conditions apply to bookings made between Hotel des Gorges du Verdon, 50 chemin de Boulogne, 04120 la Palud-sur-Verdon and the Customer.

RESERVATION & DEPOSIT

The rates communicated by the hotel are public, in €, taxes and services included except for the city tax which will be paid on site. The amount of the city tax may vary depending on the legal provisions that may be taken. Packaged rates (breakfast, half-board, etc.) are inseparable and non-refundable elements in the event of non-use. The price of the room(s) granted at the time of booking and paid by the customer is the final price. The customer will not be able to claim a change of rate on his confirmed reservation in the event of subsequent promotions offered by the establishment via its reservation department, its website or other partner websites. A reservation will only be confirmed after receiving a first deposit, and the balance is due before the customer's arrival under the following conditions:

For direct flexible rates:

100% of the amount of the quote will be charge to confirm the reservation. 
City taxes and any options added after the reservation will have to be paid when checking-out.

For gift pack booked directly with us:

100% of the total amount

For any reservation made through another website (Booking.com, Expedia, Hotel.com, Naturabox, etc):

100% of the total amount

The payment of the first deposit confirms the booking and therefore confirms the acceptance of our general sales conditions and cancellation. If the balance due is not paid by the agreed date, the stay will be considered cancelled by the customer and the sale conditions will apply accordingly.

In case of payment by bank transfer or credit card, bank charges must be paid by the customer, and added to the total amount of the stay. No payment by check or in foreign currency can be accepted.

MODIFICATION AND CANCELLATION OF THE STAY

Modification of the stay

All requests to modify dates of stay or cancellations must be notified in advance in writing to the reservation department. These requests will be subject to the cancellation conditions.

Interruption of the stay and services not consumed

Any stay interrupted by the customer or any services reserved and not consumed / not used by the customer, for any reason, including medical and force majeure, will not allow any refund.

Cancellation by the customer

In the event of a "no-show" or in the event of the customer's inability to arrive on the scheduled day, the fees will represent 100% of the nights concerned. In the event of a no-show, the customer has 24 hours to notify a new arrival date to the hotel. After 24 hours, the hotel reserves the right to resell the room.

We advise customers to take out a contract with their insurance company to cover the cancellation fees. We can also provide you an cancellation insurance, don’t hesitate to ask us!

Any booking will be subject to the following cancellation conditions:

For direct flexible rates:

If cancellation more than 31 days prior arrival, the deposit will be refunded on your credit card.

If cancellation between 30- and 5-days prior arrival, you can use your deposit for another stay, the credit note is usable for 1 year. Only one postponement will be possible, in case of new cancellation, the deposit will be lost.

If cancellation within 4 days, your deposit is lost.

Cancellation between the day of booking and 30 days prior to arrival: 50% of the total amount, the first deposit can’t be refunded

Cancellation between 30 days and the arrival: 100% of the total amount, no refund

For gift pack booked directly with us:

Our gift pack will have to be use within a year, so during the next summer season. In case of non-utilisation of the gift, we will offer a postponed stay with an extra fee.  
For any cancellation of your stay with a gift pack, please refer to the direct flexible conditions.

For any reservation made through another website (Booking.com, Expedia, Hotel.com, Naturabox, etc):

The reservation is no cancellable or changeable, the total deposit is lost.

A bad forecast cannot be a reason for cancellation.

Special Covid-19 policy:
In case of new quarantine and/or administrative closure for health reasons of hotels in France and/or closure of the borders preventing our customers residing abroad from joining us the deposit will be refund.

Cancellation by the hotelier

The booking may be cancelled by the hotelier, without paying any damages to customers in the event of force majeure, or in case of impossibility of operation of the hotel. The deposits paid by the customer will be refunded.

CONDITIONS OF STAY & RESPONSIBILITY

At the time of booking, you will be asked for the number of people - adults and children - occupying the room as well as the names and surnames of each. In any case, the number of people may not exceed the maximum capacity of the room.

Animals are accepted if they are with a leash or in a cage in the common areas. An animal supplement must be paid at the time of booking or upon arrival at the hotel. In any case, the hotel reserves the right to refuse an animal that is considered to be dangerous or whose behaviour would be likely to disturb the peace and comfort of other customers. For security reasons, the  housekeeping team won’t make a room with an animal inside.

The arrival and departure times must be respected, or the customer will be subject to an additional charge corresponding to the rate of the additional night.                

Check-in : 3:00 pm                          Check-out : 11:00 am

Any extras consumed by customers on site must be paid on the day of departure by credit card or in cash at reception.

The Customer agrees to respect private and common places and will be held responsible for any damage he may cause. Also, any behaviour contrary to good morals and public order will authorize the hotel management to ask the Customer to leave the hotel without any compensation or refund.

CLAIMS

Your satisfaction is our priority. For any possible complaint, it is important to report it when you are at the hotel or subsequently, any complaint must be made in writing within 10 days.

Any request for a specific accommodation orientation or characteristic is considered as a preference and it is not a contractual guarantee. It cannot give right to any compensation.

Any dispute concerning the interpretation and execution of these conditions and which could not have been the subject of an amicable settlement will fall under the exclusive jurisdiction of the commerce court and will be governed by French law.